An urban legend says that government customers don't give references. But don't tell that to SAS Institute, which has built a... read more →
One of the most thoughtful attendees and most probing questioners at last week's 2008 Communities Exchange Summit John Pasquarette, shares these takeaways.... read more →
Some takeaways from yesterday's mind expanding presentation by Dell's Vice President of Communities and Conversations at the Communities Exchange Summit.... read more →
Notes from our afternoon session at the Communities Exchange Summit. Susan started with a simple framework. Communities must be "Purposed,... read more →
Blogging from the 2008 Communities Exchange Summit. We've had incredible presentations from major B2B customer community programs: Intel (Josh Hilliker,... read more →
Bogging from the 2008 Communities Exchange Summit. Bob Gilbert is talking about
Just caught up with Kingsley Joseph, Senior Product Manager, salesforce.com, who created salesforce.com's IdeaExchange platform. It's being used not only... read more →
I recently had the chance to have a conversation with Bob Pearson, Vice President, Communities and Conversations, about how Dell... read more →
Forrester Research, as you probably know, is one of the world's most respected technology and marketing research firms. I recently... read more →
OK, having come out in favor of negative ads -- provided they're more artfully done than the typical hack job... read more →