How integrated is you reference program? Here’s a quick diagnostic: - Your social media and online community teams are starved... read more →
Join your peers who run customer engagement programs -- including customer references, communities, advisory boards and forums, net promoter score,... read more →
Customer reference programs have just received a second stamp of approval from venerable Forrester Research. According to Laura Ramos in... read more →
Customer Reference Forum is now well into its 5th year, and we have some new initiatives to announce that reflect... read more →
Well, not exactly the underground, but some frank comments from several reference leaders I've chatted with since the February Forum... read more →
inEvidence, Metia, Projectline Services and SumTotal Systems are currently looking for Customer Reference Professionals. For more info, please click (requires brief... read more →
Despite the economy, we had strong representation again at last month’s 2009 Customer Reference Forum. Most of the world’s leading... read more →
I thought I'd give you a heads-up on new initiatives underway for the community, including introduction of a Membership option... read more →
This week I had a chance to interview Craig Nunes, VP of Marketing, 3PAR about how they are engaging previously... read more →
The 2009 Customer Reference Forum is just a few weeks away and this week I had the chance to chat... read more →