As far as lessons for business from the democracy tsunami sweeping the Middle East (see last post), I'd suggest the... read more →
The historic popular uprisings that are sweeping the Muslim world, from Tunisia to Egypt to Libya, spreading to Jordan, Yemen,... read more →
From Reference Point newsletter, March 2011. To subscribe, please contact me (contact info is in upper right corner). First let's... read more →
Here's a look at the winners of the World's Best Customer Video Contest. They were announced at the recently completed 2011... read more →
We have just 12 seats left at the 2011 Summit on Customer Engagement. If you or your team members haven't... read more →
Here are some major opportunities for customer reference programs in the new world (we'll explore these more at the upcoming... read more →
Just a heads up (we haven't even posted it to the Presenters Page yet)--that we've added two new presenters at... read more →
Earky registration discount is about to expire for the 2011 Summit on Customer Engagement. If you plan to attend and... read more →
I'm thrilled to announce that Tom Wong, one of the most creative as well as accomplished marketing executives I've encountered--and... read more →
Stay tuned on this. The 2011 Summit on Customer Engagement is going to have an increadible keynote from arguably the... read more →