From the November issue of Reference Point: I'm often asked where I see the future of customer advocacy and reference... read more →
Here's a quick update on a presentation we've added for the 2012 Summit on Customer Engagement: How NetApp Is... read more →
Continuing the last post, Become Famous, the best way to do this is to become a thought leader in your... read more →
I said, "If I do better than him, why can't I get paid as much as him." The client said, "Because... read more →
STEVE JOBS COMMENCEMENT ADDRESS, STANFORD UNVIVERSITY, 2005 http://www.youtube.com/watch?v=D1R-jKKp3NA I am honored to be with you today at your commencement from one... read more →
How often have you had this expeirence? You're working with a service provider of some sort--a doctor, systems designer, accountant,... read more →
Early registration is now open for the 2012 Summit on Customer Engagement. Take advantage of the early reg discount (good... read more →
I'm a fan of Netflix CEO Reed Hastings, and have enjoyed using Netflix service in the past, so I hate... read more →
Of course, we live in a time of tremendous excitement and creativity when it comes to using social media to... read more →
I wanted to give you a heads up on our newest initiative in response to feedback from our last Summit.... read more →