As far as lessons for business from the democracy tsunami sweeping the Middle East (see last post), I'd suggest the following. Note that like Egypt and Tunisia, individual companies such... read more →
The historic popular uprisings that are sweeping the Muslim world, from Tunisia to Egypt to Libya, spreading to Jordan, Yemen, Syria, Bahrain, even Iran and throughout the Middle East may... read more →
From Reference Point newsletter, March 2011. To subscribe, please contact me (contact info is in upper right corner). First let's me be clear on the difference between a sales reference... read more →
Here's a look at the winners of the World's Best Customer Video Contest. They were announced at the recently completed 2011 Summit on Customer Engagement. They include the Citrix Systems video,... read more →
We have just 12 seats left at the 2011 Summit on Customer Engagement. If you or your team members haven't already registered, please do so soon. You can register here.We're... read more →
Here are some major opportunities for customer reference programs in the new world (we'll explore these more at the upcoming Summit in March). You'll notice that most of these involve... read more →
Just a heads up (we haven't even posted it to the Presenters Page yet)--that we've added two new presenters at the 2011 Summit on Customer Engagement, one for our Customer... read more →
Earky registration discount is about to expire for the 2011 Summit on Customer Engagement. If you plan to attend and haven't already registered, you can do so here. Join your... read more →
I'm thrilled to announce that Tom Wong, one of the most creative as well as accomplished marketing executives I've encountered--and mastermind of Dreamforce, SFDC's hugely successful customer conference--will be keynoting... read more →
Stay tuned on this. The 2011 Summit on Customer Engagement is going to have an increadible keynote from arguably the most successful technology firm over the last ten years, whose... read more →