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Building ….

The Customer Powered Enterprise

A strategy for winning today’s “empowered customer.”  

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2019 Summit on Customer Engagement

The world’s leading educational experience focused solely on customer advocacy and engagement programs

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Current Research

Learn how some of the world’s top enterprise firms—like Citrix, Rackspace, Misys, LinkedIn, Adobe and others—are engaging customers to power business growth.

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Bill gets to the essentials of an issue very quickly. His knowledge in particular of customer engagement is as good as it gets. I highly recommend his consulting services. - Richard Stanfield, CEO, Tibit Communications, Chairman, Ascend Wireless Networks
There’s really nothing I’ve seen like Bill's Summit on Customer Engagement in the country. - Lisa Arthur, CMO, Teradata Applications
The value was unbelievable. If we’d had this knowledge when we first started, we’d be in a better place today. Bill's unique leadership qualities helped us to really move the dial when it comes to customer excellence. - Vicki Cooney, Vice President, Market Development, AmerisourceBergen
When it comes to developing high-impact customer relationships, I found out very quickly that all roads on that issue lead to Bill Lee. - Jackie Breiter, Vice President, Customer Success & Flagship Program, CA Technologies
One of the most useful and enlightening conferences I’ve been to in a long time—and I’ve been to a lot of conferences. I learned things and people talked about things I don’t typically hear. Very well worth my time. - Dan Crain, Vice President, Solid State Systems, Cisco, former CEO, WhipTail Technologies
The workshop Bill led ... and the subsequent consulting he provided were extraordinary. - Senior Executive, $4B Manufacturing and Services Firm

Strategic Consulting

Get direct access to Bill’s knowledge and experience.

Scale your business more efficiently by co-generating growth with the right customers.

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Speaking

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BOOK

book

“A much-needed book.”

Brian Householder, EVP, WW Marketing
& Business Development, Hitachi Data Systems

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