Bill leads high-impact executive workshops—often in a breakfast setting to accommodate busy schedules—for senior executives who want to develop innovative and proven ideas for generating sustainable growth. Conducted in a comfortable, confidential environment, the events can be either for internal senior executive teams at your firm or with executives from multiple firms to provide additional perspectives. Executives who’ve attended Bill’s workshops have come from firms such as 3M, Discovery Networks, Hitachi Data Systems, IBM Storage, Oracle, Aegis, EMC, Unidesk, Sony, Reinsurance Group of America (RGA), Siemens, Navistar, Infosys, Lithium and others.
To inquire about having Bill present to your firm’s senior executives, or to your association’s senior executive members, please contact him directly at +1 214 907 5600.
Implementation Workshops
Integrate customer advocacy and engagement programs with other customer-impacting operations, often referred to as Total Customer Experience (TCE) operations.
One of the most common disconnects we see is between corporate strategy and the outputs of customer engagement programs. We often find that advocacy programs, content creation, lead generation, advisory boards, executive councils, customer communities and social media programs are doing things having little to do with corporate goals. And we help clients fix that.
“The workshop Bill led for our team, and the subsequent consulting he provided, were extraordinary. It was amazing to see that type of leadership to help drive our company and our team to a common goal and to keep executing toward that vision.”
Senior Executive, $4B Manufacturing and Services Firm
Powerful results
- Rapid transfer of our knowledge on skills and tools that your implementation teams need to run such programs effectively.
- Deeper understanding between implementation teams on how to integrate them to produce a powerful, holistic customer value proposition.
- Tight alignment of customer programs implementation with customer strategy.
- Ability to harvest and make powerful use of customer data that such programs can generate.
- Ability to measure and influence the impact of such programs on sales, branding and, eventually, firm profitability and overall firm value.
For more information contact Bill by clicking here or calling +1 214 907 5600.